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Hotel Front Office: Operations and Management (Oxford Higher Education), by J.R. Tewari
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Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them.
Divided into three parts, the first part on The Hospitality Industry gives an introduction to the hospitality industry and then acquaints the readers with the classification and organization of hotels. The second part on Front Office Operations explains front office organization, internal and external communication and room tariff. The guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explained in detail. This section also includes chapters on front office accounting, night auditing, safety and security of guests, and computer applications in front office. The final section on Front Office Management imparts an understanding of the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation of hotel performance; and preparation of budgets. Contemporary issues like human resource management, environment management, and total quality management are also explored in this section.
Students of hospitality studies will find this book useful for its coverage of the key concepts of front office operations and management explained through industry-related examples, flowcharts, tables, formats, and photographs. With its practice-oriented approach, the book would also be useful to front office professionals.
- Sales Rank: #2135291 in Books
- Published on: 2009-08-17
- Original language: English
- Number of items: 1
- Dimensions: 7.30" h x .90" w x 9.40" l, 1.51 pounds
- Binding: Paperback
- 464 pages
About the Author
J. R. Tewari is faculty/trainer at the Babu Banarsi Das National Institute of Technology and Management, Lucknow. He has completed his MSc in Hotel Management and Masters in Tourism Management and has been teaching hotel management for the last eight years and also has industry experience. He has attended various faculty development programmes and also has been practising consultancy for establishing new hotels and restaurants.
Most helpful customer reviews
2 of 2 people found the following review helpful.
Not meant for American motel operations
By Tess
I purchased this book as an aid to a new venture I was becoming involved in. Unfortunately, this book is written from the viewpoint of a hotel/motel owner/manager in India. The description of the book failed to mention that. I assumed it was written for use by the average American citizen. It went into great detail of monetary issues (mostly in terms of ruples, not U.S. Dollars) and spoke in depth about foreign travelers. This book was not intended for use by the average mom and pop operation in rural America.
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